Voucherly App

Voucherly Support

Welcome to the official support page for Voucherly. We are dedicated to providing you with the best experience for managing your digital vouchers and gift cards.

If you cannot find the answer to your question below, please contact us directly.


Frequently Asked Questions (FAQ)

1. How does the "Smart Scan" work?

Voucherly uses on-device intelligence to analyze your vouchers. Simply point your camera at a physical voucher or upload an image from your gallery. The app automatically detects the Store Name, Amount, Currency, and Voucher Code.

Note: The app learns from your corrections to improve accuracy over time without sending data to external servers.

2. Is my data secure?

Absolutely. We prioritize your privacy above all else.

  • On-Device Processing: Scanning and analysis happen directly on your iPhone.
  • iCloud Sync: Your vouchers are stored securely in your private iCloud container using SwiftData and CloudKit.
  • No Third-Party Tracking: We do not sell your data or track your spending habits.

3. Can I use Voucherly offline?

Yes! You can view, edit, and redeem your stored vouchers completely offline. An internet connection is only required to sync your data across your devices via iCloud.

4. How do I delete or mark a voucher as used?

  • Mark as Used: Open the voucher details and tap the "Mark as Used" button, or swipe left on the voucher in the main list.
  • Delete: Swipe left on any voucher in the list and tap the red "Delete" icon.

5. What if the scanner doesn't detect the correct amount?

While our AI is highly accurate, some unique voucher designs may be tricky. You can manually edit any field (Store Name, Amount, Code, Expiry Date) by tapping "Edit" in the top right corner of the voucher detail view. Your corrections help the app learn!

Troubleshooting

Issue: "Scanner is not focusing or collecting data"

  1. Ensure you have granted Camera Permissions in your iOS Settings > Voucherly.
  2. Make sure you are in a well-lit area.
  3. Hold the camera steady and ensure the voucher is within the frame.

Issue: "Vouchers are not syncing to my iPad"

  1. Check that you are signed in to the same iCloud account on both devices.
  2. Ensure iCloud Drive and Voucherly are enabled in Apple ID > iCloud settings.
  3. Open the app on both devices and allow a few moments for CloudKit to sync.

Privacy Policy

For a detailed explanation of how we handle your data, please visit our Privacy Policy Page.